Publication Date
October 2007
Abstract
The Institute for Policy and Economic Development (IPED) at the University of Texas at El Paso (UTEP) was contracted by the Upper Rio Grande Workforce Development Board (URGWDB) to conduct a customer satisfaction survey as one component of a larger evaluation project. Customer satisfaction as defined in this survey includes quality of training/instructional facilities and equipment as well as overall effectiveness of URGWDB services. The goal of this research is to assess the quality of URGWDB as a provider of services designed to help workers gain employment and as an organization that has the processes in place to adapt and implement change to improve.
Comments
IPED Technical Report: 2007-15