Date of Award
2023-12-01
Degree Name
Master of Arts
Department
Sociology
Advisor(s)
Angela H. Frederick
Abstract
In this thesis project, my aim was to discern whether a discernible pattern exists in the way Latina college students at UTEP navigate the challenges of work, education, and family responsibilities. Given the evolving nature of the contemporary economy, the selling of emotions in the workplace has become increasingly prevalent. Latinas, often overrepresented in low-wage occupations, find themselves tasked with balancing work demands alongside familial responsibilities and academic pursuits. Existing research has predominantly leaned on Arlie Russell Hochschild's theory of emotional labor, notably showcased in her study on flight attendants, to illustrate the gendered nature of this phenomenon. This qualitative study utilized in-depth interviews to delve into this underexplored issue within the Latino community. The findings revealed that Latinas employ distinct strategies in managing their work demands, engaging not only in gendered but also racialized emotional labor in the workplace, all while juggling academic and family obligations.
Language
en
Provenance
Recieved from ProQuest
Copyright Date
2023-12
File Size
57 p.
File Format
application/pdf
Rights Holder
Julia Holguin
Recommended Citation
Holguin, Julia, ""You Kind of Have to Act Like a Robot": Latina College Students, Emotional Labor, and the Demands of Service Work" (2023). Open Access Theses & Dissertations. 4045.
https://scholarworks.utep.edu/open_etd/4045