Date of Award
2013-01-01
Degree Name
Doctor of Philosophy
Department
International Business
Advisor(s)
John Hadjimarcou
Second Advisor
Donald A. Michie
Abstract
The dissertation investigation proposes a modified supply chain management model that is grounded on marketing theory and the concept of production sharing. Specifically, the model challenges the traditional cooperation-conflict continuum of strategic marketing management with a new managerial approach based on a cooperation-competition continuum. I investigate the significance of the new model in explaining behaviors in the supply chain management and its performance. In addition, I investigate whether the proposed managerial continuum (cooperation-competition) is consistent with other behaviors including power, conflict, trust, and customer relationship marketing such that coordination and supply chain performance is enhanced.
The data collection from manufacturers, tier 1 and tier 2 suppliers was completed in the Mexican auto industry. Eight of the top auto manufacturers and multiple suppliers in Mexico, U.S., Europe and Asia participated in the study. Results from the investigation show support for competition as a relational managerial strategy as an alternative to cooperation. There is also support for the relationship between the continuum and value added return. A Partial Least Squares analysis of the data shows support for the relationships between the continuum and opportunism, trust, and conflict. Managerial and research implications from the study are highlighted as well as the future research opportunities.
Language
en
Provenance
Received from ProQuest
Copyright Date
2013
File Size
223 pages
File Format
application/pdf
Rights Holder
Maria Eugenia Barua
Recommended Citation
Barua, Maria Eugenia, "Supply Chain Management: Impact Of Customer Relationship Marketing On Performance Under Cooperation And Competition Strategies" (2013). Open Access Theses & Dissertations. 1784.
https://scholarworks.utep.edu/open_etd/1784
Included in
Advertising and Promotion Management Commons, Business Administration, Management, and Operations Commons, Management Sciences and Quantitative Methods Commons, Marketing Commons