Interviewer

Arlina Palacios

Project

Paso del Norte Entrepreneurship Oral History Project

Biographical Synopsis of Interviewee

Carlos Eduardo Casillas was born in Toynosa México on September 15, 1977. His father, Carlos Eduardo Casillas was in the transportation business and his mother, Mariella Lupe Casillas was a homemaker for her husband and three children. Carlos has one brother and one sister. He has a degree in computer science from The University of Texas-Pan American. Carlos is married to Christina Casillas and they reside in El Paso, Texas. Carlos is the co-founder and co-owner of E.R. Computer Doctors.

Summary of Interview

Carlos attended school in the United States while living in México with his family and at the age of 19, his father decided to move the family to the United States permanently. Carlos Sr. owned a transportation business and Carlos would tinker with the bus ticket machines. His fascination with computers grew and he got a degree in computer science. After college Carlos worked for his father some more before starting his own company, Icon Technologies. Icon Technologies went dormant and Carlos along with his business partner Ruben Ramirez started E.R. Computer Doctors in 2002. At E.R. Computer Doctors, Carlos and Ruben network computers, work with the operating systems, clean infections, connect them, set them up and try to help the customer with their computer issues as best as they can. They work to take care of each and every customer. Since they rely on word of mouth, Carlos and Ruben work to make sure that every customer who has come into E.R. Computer Doctors will be treated with respect. Carlos is very hands on and it is only him and Ruben who run E.R. Computer Doctors. The advice Carlos would offer entrepreneurs is to be truthful with your customers, realize that owning a small business is not a 9-5 job.

Date of Interview

1-6-2010

Length of Interview

49 minutes

Tape Number

No. 1503

Transcript Number

No. 1503

Length of Transcript

24 pages

Transcriber

GMR Transcription Services

Interview Number

No. 1503

Terms of Use

Unrestricted

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