Some Usability Issues and Research Priorities in Spoken Dialog Applications

Authors

Nigel Ward, The University of Texas at El PasoFollow
Anais G. Rivera
Karen Ward
David G. Novick, The University of Texas at El PasoFollow

Publication Date

6-2005

Comments

UTEP-CS-05-23.

Abstract

As a priority-setting exercise, we examined interactions between users and a simple spoken dialog system in comparison to interactions with a human operator. Based on analysis of the observed usability differences and their root causes we propose seven priority issues for spoken dialog systems research.