The UTEP Corpus of Dissatisfaction in Spoken Dialog

Authors

Jonathan E. Avila, The University of Texas at El PasoFollow
Nigel Ward, The University of Texas at El PasoFollow
Aaron Alarcon, The University of Texas at El PasoFollow

Publication Date

2-1-2021

Comments

Technical Report: UTEP-CS-21-23

Abstract

We present a corpus of spoken dialogs collected to support research in the automatic detection of times of dissatisfaction. We collected 191 mock customer-merchant dialogs in two conditions: one where the scripts guided the participants to a satisfactory, mutually agreeable outcome, and one where agreement was precluded. Most dialogs were 1 to 5 minutes in length. The corpus and metadata are freely available for research purposes.