Publication Date

January 2004

Document Type



© ACM, 2004. This is the authors’ version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in: Proceedings of the 22nd Annual International Conference on Design of Communication: The Engineering of Quality Documentation. Memphis, TN, October 10-13, 2004, 90-96.


To examine the effects of post-training support, we studied the introduction of new gradebook software in a public high school. The school's 108 faculty members received training on the software, and approximately half of the faculty received posttraining support for eight weeks. The study measured the faculty's current computer usage, usage of earlier versions of the software, and their perceived skill levels in using the software. The data suggest that the faculty members who received post-training support maintained and raised their skill levels, while unsupported faculty had their skill levels decline.